Legal
Return and Refund Policy
Our policy for digital services and subscription-based products.
Digital Services
Smarthinkerz provides digital products and subscription-based services. Due to the nature of digital services:
- Refunds are generally not provided once access has been granted
Subscriptions
- Subscriptions are billed in advance
- Cancellations take effect at the end of the billing cycle
- No partial refunds for unused time
Exceptions
Refunds may be considered in cases of:
- Duplicate payments
- Billing errors
- Technical issues preventing service use
Trial Periods
Where applicable:
- Users are encouraged to use trial periods before subscribing
- Once upgraded, standard refund rules apply
Requesting a Refund
To request a refund, contact: support@smarthinkerz.com
Include:
- Account email
- Product name
- Reason for request
Processing Time
Approved refunds are processed within 7–14 business days depending on the payment provider.